Shipping and Delivery

Order Confirmation:

You will always get free shipping at thecleaningrobot.com. As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thecleaningrobot.com

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should notify us within 30 days of receiving the item. If your item(s) do arrive damaged, please send photos to returns@thecleaningrobot.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that was used when you placed your order.

If you have any questions regarding our Shipping and Delivery Policy, do not hesitate to get in touch.

 

**Please note: Free Shipping offer may not apply outside the contiguous U.S. Orders to be shipped to Hawaii, Alaska or to territories outside of the contiguous 48 states or to an international address are subject to a surcharge.